Give every important call a clear next step.

Most implementations use a dedicated virtual number that routes incoming calls to the AI voice agent. Depending on the existing phone setup, calls may also be forwarded from a current business number. Apartly confirms the most suitable configuration during discovery so the call flow fits the business and its required handoff pathways.

The agent can follow an agreed fallback pathway, such as asking for clarification, collecting contact details, transferring the call where the phone setup supports it, or arranging human follow-up. Apartly defines and tests these handoff rules before launch.

The agent can be designed to support agreed booking actions, including new appointments and, where the connected system allows it, rescheduling or cancellation. The available actions depend on the booking system, permissions, technical compatibility and the verification steps required by the business.

Where an approved CRM or booking integration makes the relevant information available, the agent may be able to identify returning callers using details such as their phone number or email. Any personalised response depends on the available data, permissions and agreed customer journey.

Apartly guides the technical setup, including the agreed phone number, conversation flow, integrations and testing. The business provides accurate information, approves the required access and participates in testing so the agent reflects the real call journey.

Yes. The voice, tone, phrasing, common questions, escalation rules and next steps can be shaped around approved business requirements. The available voice and configuration options also depend on the selected call technology.

Pricing depends on factors such as expected call volume, the selected voice and AI providers, conversation complexity, integrations and support requirements. Apartly confirms the scope and discusses pricing privately after understanding the intended use case.